imbra Refund Policy (iRP)

Basic Terms 

1. Products purchased from imbra may be refunded only if canceled within 30 days of the date of the transaction.
2. Payments done via mobile money will be processed with 5 to 14 working days.
3. If a client's actions are found to violate applicable laws or imbra's Terms of Services, any payments made to imbra will not be refunded.
4. You must submit a refund request via the cancellation form found on iPanel or via email(billing@imbra.co.zm). If any other meduim used to request for a refund imbra remains a right to decline the request for a refund.
5. All refunds shall be subject to a Five Percent (5%) service charge.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by imbra in accordance with the terms and conditions of the applicable product or service agreement (iMSA). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

PRODUCTS NOT AVAILABLE FOR REFUNDS 

1. Domain Name Registration (if the registration is successful).
2. Domain Name Transfers (if the transfer is successful).
3. Domain Name Renewals.
4. All Types of Licenses / Certificates.
5. Setup Fees. (only product / service fee will be refunded and not the Setup Fee).
6. Upgrade Fees.
7. One Month Hosting/Email Plan.

Any products or services that were suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund. The purpose of the refund is for customers to try and understand whether the services provided by imbra suit their needs. In any way, imbra will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). imbra remains a right to unilaterally decline the request for a refund if any of the signs related to the abusage of the refunds occur.

REFUNDS FOR SPECIAL DEALS 

1. From time to time, imbra offers special deals such as a free domain when buying 6 and above sometimes 3 months hosting plan. Keeping in mind that there are different conditions for domain refunds (as described in this Refund Policy), imbra remains the right to refund you a difference between your paid amount and the domain you received for free price. In such a case, you can keep using a domain name for the remaining billing period term.

2. If the orginal price of the domain is greater than the total amount billed for the SPECIAL DEAL, no refund shall be issued to the customer in such instance.

REFUNDS TO BALANCE 

We provide refunds to the original funding source. But if you would like to use funds to purchase another imbra service instantly, you can select a refund to your imbra Balance. Please note that once a refund to imbra Balance is initiated for a selected invoice, it becomes irrevocable and cannot be refunded to a different source.

REFUNDS FROM BALANCE 

Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.